The Dark Side of Email Management: Using email as a force for good

  • Sponsor: Mail Manager
  • Credits: 1 AIA LU
  • Division:
  • Format: One Video Segment

Course Description

When was the last time you met someone who genuinely enjoys opening their work emails? Waking up to a chaotic inbox, and being unable to see critical correspondence across the wider business is generally accepted as the norm. This means information remains in silos, employees don’t have access to the information they need, and audit trails are incomplete, especially if required for a dispute or if you have a compliance requirement to manage emails. Businesses often don’t address their email management issues until they are hit with a court case or legal dispute that requires them to prove who said what. Then, it’s a scramble to reproduce all relevant correspondence that can be found which can take weeks, sometimes even months, if at all. If your business sends and receives vast amounts of emails every day, and the contents within those emails are business-critical, it’s time to defeat the Dark Side of email management once and for all!

Note: Certificates of Completion will be emailed in a PDF format for your records right away. Please allow for up to 3 to 4 weeks to receive AIA credit for the course.

Learning Objectives

  • The risks associated with the dark side of email management
  • Your email obligations from a legal and compliance point of view
  • How machine learning can automate email filing
  • A simple solution to reduce business risk and safeguard all emails